Kenna is a one-of-a-kind marketing program solutions provider specializing in customer experience management with expertise in the agricultural market. We are seeking smart, talented, enthusiastic people eager to make a difference.

Kenna has been working with a US Client to reconcile and fulfill Customer Programs. The Junior Program Manager role is being created to assist in the management of payment processing and reporting; as well as the migration towards a fully automated fulfillment system.

This role will focus on payment reports, generating checks, locking statements, shipping labels, printing and collating, voids/reissues and quality assurance of check runs. The incumbent will report to the Senior Program Manager, and will oversee one Program Fulfillment Coop.

Day-to-day: 

• Gain a thorough understanding of BASF P&SS/Kenna fulfillment processes, controls and audit requirements and steward best-practices throughout the QA, Reconciliation and Fulfillment processes.
• Gain a thorough understanding of the BASF P&SS Programs in the marketplace.
• Work with the Senior Program Manager on program inquiry/issue escalation
• From time-to-time additional activities, administrative needs, or requirements may arise and require support from the Junior Program Manager, such as one-off payments, inventory management, and data reporting etc.
• Support and help manage fulfillment and organization for P&SS Marketing Program and Enrollment Program cheque void and re-issues and provide feedback and improvements where necessary.

Process Leadership

• In association with the Junior Program Manager, steward the QA, Reconciliation and Fulfillment processes against BASF P&SS/Kenna workflows, audit controls and business requirements documents.
• Provide recommendations for process improvement and audit control updates, as required.

People Leadership

• Assist in developing training and onboarding plans for the Co-op Role.
• Assist with coop onboarding in association with the Senior Program Manager.
• Assist with overseeing the Coop Role during QA, Reconciliation and Fulfillment processes.

Key Success Metrics: 

• Accurate and timely delivery of Program payments
• Develop comprehensive testing and QA plans that articulate clear roles and accountability within the Quality Assurance/Risk Mitigation process. These testing plans must be signed off and centrally stored in the appropriate Dropbox folder.
• Ongoing communication with Manager on expected deliverables
• Working with the Senior Program Manager to identify daily/weekly priorities to reaching target delivery dates.
• Constant alignment and communication with Senior Program Manager
• Provide recommendations vs. asking for guidance when communicating/escalating inquiry and issues (internally and externally)

• A University Bachelor of Commerce, Economics or Data Science
• 1-2 years work experience in an office environment
• Experience with SQL
• The Junior program role will be a hybrid model of 3 days/week working in office (Tuesday - Thursday) and 2 days work from home (Mondays & Fridays)