Description

There has never been a better time to consider a career in agriculture than now. Technology innovation is giving rise to new capabilities around food production and sustainability. Kenna is in the forefront of this transformational change. As a marketing solutions provider specializing agriculture, we provide the everyday support that growers need as they tackle new challenges and strive to maximize yield on their fields. Our service and support hub is in need of smart, ambitious, talented people who love the idea of helping growers find the answers they're looking for and are seeking a career foothold in agriculture. You'll be representing one of Canada's largest and most innovative agricultural solutions companies, well known for its innovative products and dedication to the advancement of the industry. There is no better place to launch your career in agriculture.

What you’ll be doing as our new full-time Agriculture Technical Advisor:

• Conduct outbound agri-business planning sessions with Canadian growers over the phone. You’ll lead meaningful conversations that uncover needs, and demonstrate agronomic solutions, tailored to their individual needs providing value and results
• In order to meet targeted budgets you’ll manage flow of transactional information from opportunity to demand generation, and coordinate the involvement of our field representatives when required.
• Provide inbound technical agronomic support to growers, retailers and business representatives while building trusted relationships
• Assume full ownership of incoming client calls, ensuring customer satisfaction and a consistent positive customer experience.
• Develop a thorough knowledge of the client’s products, tools and services to best support customer requests and needs
• Capture key discussion points from conversations with customers and client in a call record that is used for metrics, future relationship opportunities and market intel
• Please note this role is currently remote

Requirements

Skills we’re looking for:

• Results-driven, highly organized and detail-oriented
• Ability to create and communicate value to current and potential customers in English
• Ability to think independently, problem solve, handle objections and manage expectations
• Ability to work in a team environment
• Ability to employ active listening, proactively uncover needs and provide valuable solutions to build lasting rapport and relationships
• An optimistic outlook and an openness to constructive feedback
• A willingness to learn and have an active awareness of current industry topics affecting Canadian agriculture
• Exceptional customer service over phone and email

Experience that will help you succeed:

• University degree or diploma in Agriculture or other science related disciplines
• Minimum of 1-year customer service experience
• Proficiency in MS Office Products
• Previous experience is sales is preferred